Duty Manager - Shift Handling

  • Department: Operations
  • Location: Bengaluru
Job Responsibilities
  • Plan and coordinate staff to facilitate the smooth functioning of the Operations.
  • Also, perform any other duties assigned from time to time, by the senior management.


Job Requirements
  • Make sure that the deadlines are met and flights are catered as per standards laid down by the airlines (as regards quality and quantity).
  • To roster and allocate staff for a round the clock operation so as to ensure optimum productivity and facilitate smooth functioning of the department.
  • To take the final decision regarding operational matters, in the absence of the Unit Manager and Operation Managers.
  • Check flights at base as well as at the aircraft for thoroughness.
  • Check regularity, punctuality and personal grooming of staff on a regular basis and follow-up with proper actions.
  • To make sure that proper training is imparted to the staff, both for new recruits as well as refreshers for confined staff.
  • To keep the staff updated in regards to work related information and establish a proper rapport with staff, regularly appraising them of their performance.
  • To monitor staff productivity and overtime.
  • Investigate any complaints from the airline customers within 24 hours and take corrective actions as to make sure that they are not repeated in future.
  • To monitor the hygiene / HACCP / ISO 22000-2005 standards of the department and ensure that they are of the highest levels, standards.
  • Establish a pleasant working relationship with the clients.
  • Liaise with other department heads for proper inter-departmental coordination.

Educational Details

(Starting from Highest Qualification)

Work Experience

(Starting from the Current Employment Details)