Duty Manager - Shift Handling

Make sure that the deadlines are met and flights are catered as per standards laid down by the airlines (as regards quality and quantity).
To roster and allocate staff for a round the clock operation so as to ensure optimum productivity and facilitate smooth functioning of the department.
To take the final decision regarding operational matters, in the absence of the Unit Manager and Operation Managers.
Check flights at base as well as at the aircraft for thoroughness.
Check regularity, punctuality and personal grooming of staff on a regular basis and follow-up with proper actions.
To make sure that proper training is imparted to the staff, both for new recruits as well as refreshers for confined staff.
To keep the staff updated in regards to work related information and establish a proper rapport with staff, regularly appraising them of their performance.
To monitor staff productivity and overtime.
Investigate any complaints from the airline customers within 24 hours and take corrective actions as to make sure that they are not repeated in future.
To monitor the hygiene / HACCP / ISO 22000-2005 standards of the department and ensure that they are of the highest levels, standards.
Establish a pleasant working relationship with the clients.
Liaise with other department heads for proper inter-departmental coordination.