Spreading our Wings

Fostering an inclusive culture

Our Associates

“No mountain is too high to climb if you have the right people around you to plan, support and execute the journey flawlessly. I am only as good as my team, and we must be in sync to truly succeed” says
Mr. Puneet Chhatwal, MD & CEO, IHCL and Chairman, TajSATS

TajSATS is driven by passion for its exceptional people; their unwavering spirit and their deep loyalty towards the organisation are what set us apart. We work towards fostering a culture of performance driven by the pursuit of a common goal and the joy of working together. Our organisation’s culture bolsters meritocracy and we believe in building the capabilities of our talent and enhancing their overall well-being.

Each associate believes in and sincerely follows the three value pillars of
Excellence, Empowerment and Environmental Consciousness.

Their integrity, commitment and passion for the job is always recognised and celebrated by the organisation.

Our associates are our most valuable assets

Our associates continue to make us proud, showing their commitment to our core values whilst demonstrating good business sense. We have taken additional strides to promote employee development and gender equality in the workplace. We have embraced a culture of excellence and meritocracy to nurture our people.

Mr. Puneet ChhatwalMD & CEO, IHCL and Chairman, TajSATS

Our associates exemplify our values

Our people always rise beyond the call of duty to fulfil their work commitment. Their passion for excellence is evident as they strive to ensure customer delight each day. We are working hard to establish a culture of performance and progress by supporting and enabling our people to grow.

Mr. Sagar Dighe Chief Operating Officer, TajSATS

We support and enable employee development and wellness

Our core commitment to each employee is providing a safe, enabling and positive work environment. We strive to support their growth and wellness at the workplace and enhance their overall well-being.

MR. RAJEEV KUMAR Head – Human Resources & Training, TajSATS

Our associates are our most valuable assets

Our associates continue to make us proud, showing their commitment to our core values whilst demonstrating good business sense. We have taken additional strides to promote employee development and gender equality in the workplace. We have embraced a culture of excellence and meritocracy to nurture our people.

Mr. Puneet ChhatwalMD & CEO, IHCL and Chairman, TajSATS

Our associates exemplify our values

Our people always rise beyond the call of duty to fulfil their work commitment. Their passion for excellence is evident as they strive to ensure customer delight each day. We are working hard to establish a culture of performance and progress by supporting and enabling our people to grow.

Mr. Sagar Dighe Chief Operating Officer, TajSATS

We support and enable employee development and wellness

Our core commitment to each employee is providing a safe, enabling and positive work environment. We strive to support their growth and wellness at the workplace and enhance their overall well-being.

MR. RAJEEV KUMAR Head – Human Resources & Training, TajSATS

VALUE PILLARS

Our culture is built on three broad pillars, which act as guiding principles aligned to our core values. These pillars are embodied by our leadership team and embraced by the entire organisation.

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VISION

Enriching lives through innovative food solutions.

TajSATS is powered by a passion for delivering innovative food solutions

We proudly fulfil our unwavering commitment to enriching lives, driven by a responsibility to uphold the high standards we believe in; from food safety, reliability and consistency to speed and superior service. These values coupled with a progressive mindset, impel us to embrace technology, push boundaries and unlock the true potential of the food industry.

BRAND PROMISE

Enriching Lives

The TajSATS brand is defined by four key pillars, or ‘traits’. These define who we are and how we enrich the lives of those around us.

BOLD LEADERS

A respected and esteemed voice, we lead by example and drive progressive change in the food industry. We are dynamic, thoughtful and empower our companies and talents to consistently deliver value to our partners.

CHANGE MAKERS

We enrich lives by making a positive, meaningful difference in all that we do – be it people, process or product. This ethos powers us to be truly customer-centric and think innovatively in order to delight our customers.

EMPOWER & INSPIRE

We drive change by empowering people (customers, shareholders and employees) with knowledge, opportunities and awareness and inspiring them to create a better future.

MINDFUL CITIZENS

We are mindful and responsible citizens, passionate about minimising our environmental footprint as well as bettering the communities and societies we engage with.

INSPIRING STORIES

The associates of the TajSATS family have always exhibited exceptional service and team spirit, bearing testimony to the lengths they go to honour the values of the organisation.

We wish to recognise and celebrate every such associate by sharing their incredible stories here.

Rising beyond the call of duty

Noshir Sanjana

You can never be prepared for a terror attack on the scale of 26/11 at the Taj Mahal Palace Hotel in Mumbai.

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Leading by example

Nowzer Dudhmal

Mr. Nowzer Dudhmal is a recipient of the TajSATS Bravery Award for his organisational skills and quick thinking.

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Pedigreed expertise

Chef Arun Batra

Chef Arun Batra is a culinary expert in the airline catering industry, with almost four decades of experience.

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NOSHIR SANJANA

RISING BEYOND THE CALL OF DUTY

You can never be prepared for a terror attack on the scale of 26/11, at the Taj Mahal Palace Hotel in Mumbai. For the duration of the attack, Mr. Sanjana worked tirelessly alongside the National Security Guard, evacuating as many guests and staff as he could, before the terrorists could reach them. He was also shot in the leg by a terrorist.

It was one of the toughest personal and professional challenges to ever encounter in the line of duty, and Mr. Sanjana rose heroically to the occasion. For his actions, Mr. Sanjana was honoured by the Group Chairman, Mr. Ratan Tata, on 31st January 2011 with 'The Ratan Tata Award for Bravery', in recognition for "Exceptional leadership and devotion to duty in the face of great danger on 26th November 2008”, during the search and rescue mission.

Mr. Sanjana has also received an appreciation letter signed by Mr. Raymond Bickson, former Chairman of TajSATS, and Mr. Ng. Chin Hwee, former President and CEO of SATS Ltd. for efforts rendered in initiating evacuation and response in the Mumbai unit, during the devastating Mumbai floods on 26th July 2005. He is extremely proud to be an associate of the Taj Group for over 38 years and he considers the organisation his home.

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NOWZER DUDHMAL

LEADING BY EXAMPLE

Mr. Nowzer Dudhmal is currently the General Manager - Special Projects of TajSATS. He is a graduate of IHMCTAN Mumbai, with over 38 years of experience in the flight catering and hotel industry. He began his career as a Trainee Catering Assistant in 1981 and has steadily grown in the organisation. He has worked in a variety of roles such as operations, administration, business development, strategic projects and customer satisfaction, to name a few.

Mr.Dudhmal was recognised for achieving Operational Excellence, with a focus on bottom-line performance, leading and mentoring a workforce of over 1,000 employees.

At TajSATS, he has been a part of multiple business growth accomplishments, including setting up new flight catering units in Goa and Bangalore, diversifying into new business opportunities — corporate, institutional and ship catering — and guiding the Mumbai unit across multiple periods of financial slowdown. He has also worked closely with several domestic and international airlines.

Mr. Dudhmal is a recipient of the TajSATS Bravery Award for his organisational skills and quick thinking, which helped save a number of company assets and employee lives during the Mumbai floods of 2005.

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CHEF ARUN BATRA

PEDIGREED EXPERTISE

Chef Arun Batra is a culinary expert in the airline catering industry with almost four decades of experience and is currently heading the culinary team at TajSATS, Delhi.

The prestigious winner of the Golden Hat, awarded by the Indian Culinary federation, and with many other such accolades and appreciation, Chef Batra is on the board of numerous international and domestic airlines' culinary panels. He was amongst the distinguished group of culinary team leaders involved in catering for the Common Wealth Games, held in India in 2010.

Chef Batra is an expert in the myriad facets of food production — from kitchen operations and planning of mega-kitchens, to food sustainability, hygiene and food safety; his culinary creativity and cuisine has been appreciated by various international and domestic airlines and their guests.

He is a passionate chef, culinary change catalyst, an avid traveler, environmentalist, and his penchant for teaching and grooming youngsters is what completes him further.

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